Details: Orders placed before 2:30 pm local time will ship the same day, and will generally be delivered within 3–5 business days. All shipments will require the signature of an adult over the age of 21 with valid photo ID at the time of delivery. Please note that shipments will not be left at your door without a valid signature, and we are not able to deliver to a post office box.
In the case of inclement weather or unforeseen delivery complications, it may be necessary to adjust your delivery schedule and we may delay delivery to avoid extremely hot or cold weather that may damage your wine. If there will be a significant delay, a customer service representative or common carrier may call or email you to let you know the status of your delivery. We will deliver your order as quickly as possible when the conditions permit.
If an adult is not available to sign for your shipment, after three delivery attempts your shipment will be returned to the shipper as undeliverable. Shipping fees are non-refundable and a $12 restocking fee may apply to shipments that are returned as undeliverable. Therefore, we recommend the use of a business address to ensure prompt delivery.
Delivery is available to all states except: Alaska, Alabama, Hawaii, Kentucky, Mississippi, Oklahoma, Rhode Island, South Dakota, and Utah. Orders requesting delivery to states that prohibit alcoholic shipments will be void. In accordance with state laws, all orders are reviewed, accepted and fulfilled by licensed retail entities in the industry.
If a shipment is damaged or lost during transit it must be reported to us within 60 days of the expected delivery date. We will work with the appropriate courier to resolve the issue. We are not responsible for any losses or damages that occur during transit unless we receive notice from you within 60 days of the expected delivery date of the loss or damage to your product.
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