The Long-Term Care Ombudsman Program is federally mandated to assure that residents living in long-term care facilites rights are protected. Rights are protectedThe primary focus of the Ombudsman Program is to investigate and attempt to resolve concerns for persons who live in long-term care facilites. In adddition, the Ombudsman works to educate residents, ther families and facility staff on important isues thorugh in-services at facilites and staff trainings;monitor laws and legislation that affect LTC residents act as an informationa dn referral system, and train and place volunteers. The program covers 13 counties within the Mid-Cumberland district with approximatley 160 LTC facilites. There are only 2 staff persons and 39 volunteers.