We love hearing from you! If you have a question, you may be able to get your answer more quickly by checking out our FAQ page. There you’ll find answers to most of our frequently asked questions, along with troubleshooting tips.
Below are some highlights from our FAQ:
Depending on the partner retailer, there can be up to a four-week delay before the shopping purchases appear on your account (though it’s usually much shorter than that). Once the donation has been processed, you’ll receive a confirmation email. You can read more about the timing in our FAQ here.
Please note that for many of our travel partners, the donation is not credited until a few weeks after the travel is completed.
If it’s been over four weeks since you’ve made your purchase or completed your travel, please fill out our missing donation report form so we can look into the purchase in more detail! Please make sure you are logged in when you fill it out.
Amazon is unique in that their technology does not provide us the ability to display earnings within our user accounts. Amazon purchases will still earn donations for your cause, but will only be displayed in aggregate at the cause level, and not in your individual account. As long as you were logged in and you clicked through the Amazon link on Goodshop, your purchase will be credited to your cause.
If you’d like to send us an email, certain information will allow us to help you more quickly. If applicable, please include the following information in your email:
Thank you for using Goodsearch to support your cause!
P.O. Box 492176
Los Angeles, CA 90049